Privacy Policy

Effective October 5, 2026 · Gravino & Browth Physical Therapy, PLLC

This Privacy Policy explains how Gravino & Browth Physical Therapy, PLLC, doing business as Elite Spine & Extremity Physical Therapy ("Elite," "we," "us"), collects, uses, and shares information when you visit our website, contact us, or enroll in our text messaging program. Protected health information you share as a patient is also governed by our separate HIPAA Notice of Privacy Practices, available at our office or on request.

Text messaging privacy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information we collect

Contact details you give us, such as your name, mobile phone number, email address, and mailing address.
Appointment and account information, such as scheduled visits, insurance details, and billing records.
Messaging records, including the date, time, and method of your opt-in consent, the messages we send you, your replies, and any opt-out requests.
Website information, such as your browser type, pages visited, and information you submit through our forms.

How we use your information

To schedule, confirm, remind you of, and reschedule appointments.
To respond to your questions and provide customer care.
To send billing and account notices.
To send practice news or offers, only if you have separately agreed to receive them.
To keep records of your messaging consent and opt-out choices, as required by law and carrier rules.
To operate, secure, and improve our website and services.

How we share information

We do not sell, rent, or trade your personal information. We share information only:

With service providers who help us operate our practice, such as our scheduling, electronic health record, and text messaging platforms. They may use your information only to provide services to us and must protect it.
With insurers and other parties as needed for treatment, payment, and health care operations, as described in our HIPAA Notice of Privacy Practices.
When required by law, subpoena, or court order, or to protect the rights and safety of our patients, staff, or others.

As stated above, mobile phone numbers, text messaging opt-in data, and consent are never shared with third parties or affiliates for their marketing or promotional purposes.

Text message content

Our text messages are limited to scheduling, reminders, account notices, and general practice information. We do not include detailed medical information in text messages. Text messages are not encrypted, so please do not send sensitive health details to us by text; call our office instead.

Your choices

Stop texts: Reply STOP to any message to opt out. You may also ask us to stop by phone, email, or in person.
Get help: Reply HELP to any message, or contact us using the details below.
Access or update your information: Contact us and we will help you review or correct it, subject to applicable law.

Data security and retention

We use reasonable administrative, technical, and physical safeguards to protect your information. We keep information only as long as needed for the purposes above or as required by law, including records of messaging consent and opt-outs.

Children's privacy

Our text messaging program is not directed to children under 13, and we do not knowingly enroll them. A parent or guardian manages communications for minor patients.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last revised.

Contact us

Gravino & Browth Physical Therapy, PLLC
d/b/a Elite Spine & Extremity Physical Therapy
2420 Sweethome Road, Suite 130
Amherst, NY 14228
Email: joeg@eliteptwny.com
Website: eliteptwny.com